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Refund Policy

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International students who have accepted a place and have approval in principle for a visa which is subsequently declined by Immigration New Zealand will be entitled to a full refund of fees paid. International students who have accepted a place; paid fees; been issued with a visa; but then withdraw during the month prior to the course start date may be entitled to a refund of 70% of the fees paid less any taxes and other costs incurred.  Such a refund will only be made after consideration of the student’s individual situation and reason for withdrawal by the Director, International Education.  International students who withdraw after the course has commenced will not be entitled to a refund of fees paid except in exceptional mitigating circumstances, and at the discretion of the Director, International Education, then a refund of up to 70% of fees paid, less any taxes and other costs incurred, may be given.  Institutions requires documentary evidence to support the case for exceptional mitigating circumstances e.g. a medical condition evidenced by a recommendation from a hospital/specialist that the student is unable to continue or return within a reasonable timeframe (NOTE: statements from a GP will not be considered adequate evidence). The date of withdrawal is the date the student completes signs and submits their Withdrawal form to Institution, not the last day a student attends class.